Refund policy
Return & Refund Policy
At Helzaro, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
30-Day Return Guarantee
You have 30 days from the date of delivery to request a return for eligible items.
To start a return, please contact our customer support team before sending any item back.
Return Eligibility
To be eligible for a return, clothing must:
- Be unworn, unwashed, and in its original condition
- Be free from stains, odors, alterations, or damage
- Have original tags attached
- Include original packaging and any accompanying accessories, where applicable
- Have valid proof of purchase or order information
You may try on clothing to check the fit, but please avoid wearing it beyond what is necessary to assess it.
Items showing signs of wear, washing, damage caused after delivery, or missing accessories may not be eligible for a full refund.
How to Request a Return
To request a return, please email gagedlyu1@outlook.com and provide:
- Your order number
- The email address used for the order
- The item you wish to return
- The reason for the return
- Photos of the item, if applicable
Our support team will review your request and provide return instructions, including the appropriate return address.
Please do not send items back without contacting us first.
Refund Process
Once your returned item is received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to your original payment method.
Please allow approximately 5–10 business days after the refund is issued for it to appear in your account, depending on your bank or payment provider.
If your refund has not appeared after this period, please contact our customer support team.
Damaged, Defective, or Incorrect Items
Please contact us as soon as possible after delivery if your order arrives:
- Damaged or defective
- With an item or included accessory missing
- In a size or color different from what you ordered
- With the wrong product
To help us resolve the issue, please include your order number and clear photos or videos showing the problem. For incorrect sizes or colors, please also include a photo of the garment’s label.
After reviewing the case, we may offer an appropriate solution such as a replacement, refund, or other resolution.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer service team.
Exchange availability may depend on stock and the condition of the returned item. Clothing submitted for exchange should meet the return eligibility requirements above.
Non-Returnable Items
Certain items may not be eligible for return under our voluntary 30-day policy, where permitted by applicable law, including:
- Clothing that has been worn beyond trying it on, washed, or altered
- Items stained or damaged after delivery
- Items missing original tags or included accessories
- Items for which a return is requested after the 30-day period
- Customized or personalized products, where applicable
If you are unsure whether your item is eligible, please contact us before returning it.
These conditions do not limit any statutory rights you may have, including rights relating to faulty or misdescribed goods.
Return Shipping
Return shipping responsibility may depend on the reason for the return.
If the item is damaged, defective, or incorrect due to our error, please contact us so we can review the issue and arrange an appropriate return solution.
For returns based on personal preference, including a change of mind or selecting the wrong size, applicable return shipping costs may be the customer’s responsibility unless otherwise stated.
Our support team will explain the applicable return shipping arrangements before you send your item back.
Contact Us
If you have questions about returns, refunds, or exchanges, please contact the Helzaro customer support team.
Email:
gagedlyu1@outlook.com