Shipping Policy

At Helzaro, we aim to provide a reliable and transparent shipping experience from the moment your order is placed until it arrives at your door.

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Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

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Estimated Delivery Time

For customers in Europe and North America, estimated delivery time is generally:

7–14 business days

Delivery times are estimates and may vary depending on:

• Destination country or region
• Local carrier performance
• Customs processing
• Public holidays
• Weather conditions
• Other circumstances outside our control

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Shipping Fees

We offer free shipping on orders over €100.

For orders that do not qualify for free shipping, shipping charges will be calculated and displayed at checkout before payment is completed.

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Order Tracking

After your order has been shipped, we will send you a tracking number by email.

Tracking information may take some time to become active after the carrier receives the parcel.

You can use the tracking information provided to follow the progress of your shipment.

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Customs, Taxes & Import Duties

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Where applicable, these charges are determined by local authorities and may be the responsibility of the customer unless otherwise stated at checkout.

Helzaro does not control customs charges or customs processing times.

Customs inspections may occasionally cause additional delivery delays.

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Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

If the order has not yet been shipped, we will make reasonable efforts to update the address. Once the parcel has been dispatched, changes may no longer be possible.

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Delayed or Lost Packages

If your tracking information has not updated for an extended period or your order appears to be significantly delayed, please contact our customer support team.

We will review the available tracking information and assist you with the next appropriate steps.

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Damaged Packages

If your package arrives visibly damaged, please take clear photos of the packaging and clothing and contact us promptly.

Providing your order number and supporting photos will help us investigate the issue more efficiently.

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Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact the Helzaro customer support team.

Email:
gagedlyu1@outlook.com

Return & Refund Policy

At Helzaro, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

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30-Day Return Guarantee

You have 30 days from the date of delivery to request a return for eligible items.

To start a return, please contact our customer support team before sending any item back.

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Return Eligibility

To be eligible for a return, clothing must:

• Be unworn, unwashed, and in its original condition
• Be free from stains, odors, alterations, or damage
• Have original tags attached
• Include original packaging and any accompanying accessories, where applicable
• Have valid proof of purchase or order information

You may try on clothing to check the fit, but please avoid wearing it beyond what is necessary to assess it.

Items showing signs of wear, washing, damage caused after delivery, or missing accessories may not be eligible for a full refund.

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How to Request a Return

To request a return, please email gagedlyu1@outlook.com and provide:

• Your order number
• The email address used for the order
• The item you wish to return
• The reason for the return
• Photos of the item, if applicable

Our support team will review your request and provide return instructions, including the appropriate return address.

Please do not send items back without contacting us first.

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Refund Process

Once your returned item is received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund is issued for it to appear in your account, depending on your bank or payment provider.

If your refund has not appeared after this period, please contact our customer support team.

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Damaged, Defective, or Incorrect Items

Please contact us as soon as possible after delivery if your order arrives:

• Damaged or defective
• With an item or included accessory missing
• In a size or color different from what you ordered
• With the wrong product

To help us resolve the issue, please include your order number and clear photos or videos showing the problem. For incorrect sizes or colors, please also include a photo of the garment’s label.

After reviewing the case, we may offer an appropriate solution such as a replacement, refund, or other resolution.

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Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team.

Exchange availability may depend on stock and the condition of the returned item. Clothing submitted for exchange should meet the return eligibility requirements above.

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Non-Returnable Items

Certain items may not be eligible for return under our voluntary 30-day policy, where permitted by applicable law, including:

• Clothing that has been worn beyond trying it on, washed, or altered
• Items stained or damaged after delivery
• Items missing original tags or included accessories
• Items for which a return is requested after the 30-day period
• Customized or personalized products, where applicable

If you are unsure whether your item is eligible, please contact us before returning it.

These conditions do not limit any statutory rights you may have, including rights relating to faulty or misdescribed goods.

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Return Shipping

Return shipping responsibility may depend on the reason for the return.

If the item is damaged, defective, or incorrect due to our error, please contact us so we can review the issue and arrange an appropriate return solution.

For returns based on personal preference, including a change of mind or selecting the wrong size, applicable return shipping costs may be the customer’s responsibility unless otherwise stated.

Our support team will explain the applicable return shipping arrangements before you send your item back.

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Contact Us

If you have questions about returns, refunds, or exchanges, please contact the Helzaro customer support team.

Email:
gagedlyu1@outlook.com